To use the service, please activate it first! The caller gets a notice, if the callee plans to forward a specific call. She may either solicit or terminate the session.

Call Hold only works with an active call! The service is started, if one of the participants either presses the Hold button in the call widget or selects toggle hold in the popup of the active call field. Both sides get notification in the call field.


Call Transfer ports a session to a new user. The “old” session is released afterwards. Call Refer allows to keep it.
Call Transfer only works with an active call! The service is started, if one of the participants either presses the Transfer (Refer) button in the call widget or selects transfer (refer) in the popup of the active call field. The user is asked for the new destination immediately.
Call Refer differs from Call Transfer in one way, the first session is not released automatically after a successful transfer.
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The callee is informed, he may solicit or release.


