iriverter Help
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# Chapter 4. Troubleshooting

# 4.1. Frequently Asked Questions

4.1.1. iriverter jumps right to the "Complete" screen when I press convert.
4.1.2. I can't see the video on my H300!
4.1.3. I get a "Video Not Support" error.
4.1.4. The audio is out of sync with the video.

4.1.1. iriverter jumps right to the "Complete" screen when I press convert.

You probably don't have all the fields of the jobs filled in correctly or another error occurred. Please view the log from the Help menu for more information.

4.1.2. I can't see the video on my H300!

Make sure you have the correct firmware installed and that you are looking for the movie in music mode. See Section 1.1.1 for details.

4.1.3. I get a "Video Not Support" error.

Try using the default video bitrate of 450 and audio bitrate of 128. If that does not work, run the problematic video through the "Join Videos" job as that will rebuild the AVI header that may help it to be played.

4.1.4. The audio is out of sync with the video.

After the video starts playing on your iriver, rewind it about a second or two. This tends to get everything back on track. Otherwise, try lowering the video bitrate to 320. If you still get problems with sync play around with the manual sync function of iriverter as documented in Section 3.3.3.

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