Chapter 8. Common Problems
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## Chapter 8. Common Problems

This section provides solutions to common problems associated with the NVIDIA Linux x86_64 Driver.

| My X server fails to start, and my X log file contains the error:
    (EE) NVIDIA(0): The NVIDIA kernel module does not appear to
    (EE) NVIDIA(0):      be receiving interrupts generated by the NVIDIA graphics
    (EE) NVIDIA(0):      device PCI:x:x:x. Please see the COMMON PROBLEMS
    (EE) NVIDIA(0):      section in the README for additional information.
| This can be caused by a variety of problems, such as PCI IRQ routing errors, I/O APIC problems or conflicts with other devices sharing the IRQ (or their drivers). If possible, configure your system such that your graphics card does not share its IRQ with other devices (try moving the graphics card to another slot if applicable, unload/disable the driver(s) for the device(s) sharing the card's IRQ, or remove/disable the device(s)). Depending on the nature of the problem, one of (or a combination of) these kernel parameters might also help:
Parameter | Behavior
--- | ---
pci=noacpi | don't use ACPI for PCI IRQ routing
pci=biosirq | use PCI BIOS calls to retrieve the IRQ routing table
noapic | don't use I/O APICs present in the system
acpi=off | disable ACPI
| My X server fails to start, and my X log file contains the error:
    (EE) NVIDIA(0): The interrupt for NVIDIA graphics device PCI:x:x:x
    (EE) NVIDIA(0):      appears to be edge-triggered. Please see the COMMON
    (EE) NVIDIA(0):      PROBLEMS section in the README for additional information.
| An edge-triggered interrupt means that the kernel has programmed the interrupt as edge-triggered rather than level-triggered in the Advanced Programmable Interrupt Controller (APIC). Edge-triggered interrupts are not intended to be used for sharing an interrupt line between multiple devices; level-triggered interrupts are the intended trigger for such usage. When using edge-triggered interrupts, it is common for device drivers using that interrupt line to stop receiving interrupts. This would appear to the end user as those devices no longer working, and potentially as a full system hang. These problems tend to be more common when multiple devices are sharing that interrupt line. This occurs when ACPI is not used to program interrupt routing in the APIC. This often occurs on Linux 2.4 kernels, which do not fully support ACPI. It may also occur with Linux 2.6 or more recent kernels when ACPI is disabled, or fails to initialize. In these cases, the Linux kernel falls back to tables provided by the system BIOS. In some cases the system BIOS assumes ACPI will be used for routing interrupts and configures these tables to incorrectly label all interrupts as edge-triggered. The current interrupt configuration can be found in /proc/interrupts. Available workarounds include: updating to a newer system BIOS, trying a Linux 2.6 or later kernel with ACPI enabled, or passing the 'noapic' option to the kernel to force interrupt routing through the traditional Programmable Interrupt Controller (PIC). Newer Linux kernels also provide an interrupt polling mechanism to attempt to work around this problem. This mechanism can be enabled by passing the 'irqpoll' option to the kernel. Currently, the NVIDIA driver will attempt to detect edge triggered interrupts and X will purposely fail to start (to avoid stability issues). This behavior can be overridden by setting the "NVreg_RMEdgeIntrCheck" NVIDIA Linux kernel module parameter. This parameter defaults to "1", which enables the edge triggered interrupt detection. Set this parameter to "0" to disable this detection.
| X starts for me, but OpenGL applications terminate immediately.
| If X starts but you have trouble with OpenGL, you most likely have a problem with other libraries in the way, or there are stale symlinks. See Chapter 5, Listing of Installed Components for details. Sometimes, all it takes is to rerun `ldconfig`. You should also check that the correct extensions are present;
        % xdpyinfo
should show the “GLX” and “NV-GLX” extensions present. If these two extensions are not present, then there is most likely a problem loading the glx module, or it is unable to implicitly load GLcore. Check your X config file and make sure that you are loading glx (see Chapter 6, Configuring X for the NVIDIA Driver). If your X config file is correct, then check the X log file for warnings/errors pertaining to GLX. Also check that all of the necessary symlinks are in place (refer to Chapter 5, Listing of Installed Components).
| When Xinerama is enabled, my stereo glasses are shuttering only when the stereo application is displayed on one specific X screen. When the application is displayed on the other X screens, the stereo glasses stop shuttering.
| This problem occurs with DDC and "blue line" stereo glasses, that get the stereo signal from one video port of the graphics card. When a X screen does not display any stereo drawable the stereo signal is disabled on the associated video port. Forcing stereo flipping allows the stereo glasses to shutter continuously. This can be done by enabling the OpenGL control "Force Stereo Flipping" in nvidia-settings, or by setting the X configuration option "ForceStereoFlipping" to "1".
| Stereo is not in sync across multiple displays.
| There are two cases where this may occur. If the displays are attached to the same GPU, and one of them is out of sync with the stereo glasses, you will need to reconfigure your monitors to drive identical mode timings; see Chapter 19, Programming Modes for details. If the displays are attached to different GPUs, the only way to synchronize stereo across the displays is with a Quadro Sync device, which is only supported by certain Quadro cards. See Chapter 29, Configuring Frame Lock and Genlock for details. This applies to seperate GPUs on seperate cards as well as seperate GPUs on the same card, such as Quadro FX 4500 X2. Note that the Quadro FX 4500 X2 only provides a single DIN connector for stereo, tied to the bottommost GPU. In order to synchronize onboard stereo on the other GPU you must use a Quadro Sync device.
| I just upgraded my kernel, and now the NVIDIA kernel module will not load.
| The kernel interface layer of the NVIDIA kernel module must be compiled specifically for the configuration and version of your kernel. If you upgrade your kernel, then the simplest solution is to reinstall the driver. ADVANCED: You can install the NVIDIA kernel module for a non running kernel (for example: in the situation where you just built and installed a new kernel, but have not rebooted yet) with a command line such as this:
        # sh NVIDIA-Linux-x86_64-310.19.run --kernel-name='KERNEL_NAME'
Where 'KERNEL_NAME' is what uname -r would report if the target kernel were running.
| My X server fails to start, and my X log file contains the error:
    (EE) NVIDIA(0): Failed to load the NVIDIA kernel module!
| The X driver will abort with this error message if the NVIDIA kernel module fails to load. If you receive this error, you should check the output of `dmesg` for kernel error messages and/or attempt to load the kernel module explicitly with `modprobe nvidia`. If unresolved symbols are reported, then the kernel module was most likely built against a Linux kernel source tree (or kernel headers) for a kernel revision or configuration that doesn't match the running kernel. You can specify the location of the kernel source tree (or headers) when you install the NVIDIA driver using the `--kernel-source-path` command line option (see `sh NVIDIA-Linux-x86_64-310.19.run --advanced-options` for details). Old versions of the module-init-tools include `modprobe` binaries that report an error when instructed to load a module that's already loaded into the kernel. Please upgrade your module-init-tools if you receive an error message to this effect. The X server reads `/proc/sys/kernel/modprobe` to determine the path to the `modprobe` utility and falls back to `/sbin/modprobe` if the file doesn't exist. Please make sure that this path is valid and refers to a `modprobe` binary compatible with the Linux kernel running on your system.
| Installing the NVIDIA kernel module gives an error message like:
    #error Modules should never use kernel-headers system headers
    #error but headers from an appropriate kernel-source
| You need to install the source for the Linux kernel. In most situations you can fix this problem by installing the kernel-source or kernel-devel package for your distribution
| OpenGL applications crash and print out the following warning:
    WARNING: Your system is running with a buggy dynamic loader.
    This may cause crashes in certain applications.  If you
    experience crashes you can try setting the environment
    variable __GL_SINGLE_THREADED to 1.  For more information,
    consult the FREQUENTLY ASKED QUESTIONS section in
    the file /usr/share/doc/NVIDIA_GLX-1.0/README.txt.
| The dynamic loader on your system has a bug which will cause applications linked with pthreads, and that `dlopen()` libGL multiple times, to crash. This bug is present in older versions of the dynamic loader. Distributions that shipped with this loader include but are not limited to Red Hat Linux 6.2 and Mandrake Linux 7.1. Version 2.2 and later of the dynamic loader are known to work properly. If the crashing application is single threaded then setting the environment variable `__GL_SINGLE_THREADED` to `1` will prevent the crash. In the bash shell you would enter:
        % export __GL_SINGLE_THREADED=1
and in csh and derivatives use:
        % setenv __GL_SINGLE_THREADED 1
Previous releases of the NVIDIA Accelerated Linux Graphics Driver attempted to work around this problem. Unfortunately, the workaround caused problems with other applications and was removed after version 1.0-1541.
| Quake3 crashes when changing video modes.
| You are probably experiencing a problem described above. Please check the text output for the “WARNING” message described in the previous hint. Setting `__GL_SINGLE_THREADED` to `1` as will fix the problem.
| I cannot build the NVIDIA kernel module, or, I can build the NVIDIA kernel module, but modprobe/insmod fails to load the module into my kernel.
| These problems are generally caused by the build using the wrong kernel header files (i.e. header files for a different kernel version than the one you are running). The convention used to be that kernel header files should be stored in `/usr/include/linux/`, but that is deprecated in favor of `/lib/modules/RELEASE/build/include` (where RELEASE is the result of uname -r. The `nvidia-installer` should be able to determine the location on your system; however, if you encounter a problem you can force the build to use certain header files by using the `--kernel-include-dir` option. For this to work you will of course need the appropriate kernel header files installed on your system. Consult the documentation that came with your distribution; some distributions do not install the kernel header files by default, or they install headers that do not coincide properly with the kernel you are running.
| There are problems running Heretic II.
| Heretic II installs, by default, a symlink called `libGL.so` in the application directory. You can remove or rename this symlink, since the system will then find the default `libGL.so` (which our drivers install in `/usr/lib`). From within Heretic II you can then set your render mode to OpenGL in the video menu. There is also a patch available to Heretic II from Loki Software, Inc.
| My system hangs when switching to a virtual terminal if I have rivafb enabled.
| Using both rivafb and the NVIDIA kernel module at the same time is currently broken. In general, using two independent software drivers to drive the same piece of hardware is a bad idea.
| Compiling the NVIDIA kernel module gives this error:
    You appear to be compiling the NVIDIA kernel module with
    a compiler different from the one that was used to compile
    the running kernel. This may be perfectly fine, but there
    are cases where this can lead to unexpected behavior and
    system crashes.

    If you know what you are doing and want to override this
    check, you can do so by setting IGNORE_CC_MISMATCH.

    In any other case, set the CC environment variable to the
    name of the compiler that was used to compile the kernel.
| You should compile the NVIDIA kernel module with the same compiler version that was used to compile your kernel. Some Linux kernel data structures are dependent on the version of gcc used to compile it; for example, in `include/linux/spinlock.h`:
            ...
            * Most gcc versions have a nasty bug with empty initializers.
            */
            #if (__GNUC__ > 2)
              typedef struct { } rwlock_t;
              #define RW_LOCK_UNLOCKED (rwlock_t) { }
            #else
              typedef struct { int gcc_is_buggy; } rwlock_t;
              #define RW_LOCK_UNLOCKED (rwlock_t) { 0 }
            #endif
If the kernel is compiled with gcc 2.x, but gcc 3.x is used when the kernel interface is compiled (or vice versa), the size of rwlock_t will vary, and things like ioremap will fail. To check what version of gcc was used to compile your kernel, you can examine the output of:
        % cat /proc/version
To check what version of gcc is currently in your `$PATH`, you can examine the output of:
        % gcc -v
| X fails with error
    Failed to allocate LUT context DMA
| This is one of the possible consequences of compiling the NVIDIA kernel interface with a different gcc version than used to compile the Linux kernel (see above).
| I recently updated various libraries on my system using my Linux distributor's update utility, and the NVIDIA graphics driver no longer works.
| Conflicting libraries may have been installed by your distribution's update utility; see Chapter 5, Listing of Installed Components for details on how to diagnose this.
| I have rebuilt the NVIDIA kernel module, but when I try to insert it, I get a message telling me I have unresolved symbols.
| Unresolved symbols are most often caused by a mismatch between your kernel sources and your running kernel. They must match for the NVIDIA kernel module to build correctly. Make sure your kernel sources are installed and configured to match your running kernel.
| OpenGL applications leak significant amounts of memory on my system!
| If your kernel is making use of the -rmap VM, the system may be leaking memory due to a memory management optimization introduced in -rmap14a. The -rmap VM has been adopted by several popular distributions, the memory leak is known to be present in some of the distribution kernels; it has been fixed in -rmap15e. If you suspect that your system is affected, try upgrading your kernel or contact your distribution's vendor for assistance.
| Some OpenGL applications (like Quake3 Arena) crash when I start them on Red Hat Linux 9.0.
| Some versions of the glibc package shipped by Red Hat that support TLS do not properly handle using `dlopen()` to access shared libraries which use some TLS models. This problem is exhibited, for example, when Quake3 Area `dlopen()`'s NVIDIA's libGL library. Please obtain at least glibc-2.3.2-11.9 which is available as an update from Red Hat.
| I have installed the driver, but my Enable 3D Acceleration check box is still grayed out.
| Most distribution-provided configuration applets are not aware of the NVIDIA accelerated driver, and consequently will not update themselves when you install the driver. Your driver, if it has been installed properly, should function fine.
| When changing settings in games like Quake 3 Arena, or Wolfenstein Enemy Territory, the game crashes and I see this error:
    ...loading libGL.so.1: QGL_Init: dlopen libGL.so.1 failed:
    /usr/lib/tls/libGL.so.1: shared object cannot be dlopen()ed:
    static TLS memory too small
| These games close and reopen the NVIDIA OpenGL driver (via `dlopen()`/`dlclose()`) when settings are changed. On some versions of glibc (such as the one shipped with Red Hat Linux 9), there is a bug that leaks static TLS entries. This glibc bug causes subsequent re-loadings of the OpenGL driver to fail. This is fixed in more recent versions of glibc; see Red Hat bug #89692: https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=89692
| When I try to install the driver, the installer claims that X is running, even though I have exited X.
| The installer detects the presence of an X server by checking for the X server's lock files: `/tmp/.Xn-lock`, where 'n' is the number of the X Display (the installer checks for X Displays 0-7). If you have exited X, but one of these files has been left behind, then you will need to manually delete the lock file. Do not remove this file if X is still running!
| Why does the VBIOS fail to load on my Optimus system?
| On some notebooks with Optimus graphics, the NVIDIA driver may not be able to retrieve the Video BIOS due to interactions between the System BIOS and the Linux kernel's ACPI subsystem. On affected notebooks, applications that require the GPU will fail, and messages like the following may appear in the system log:
    NVRM: failed to copy vbios to system memory.
    NVRM: RmInitAdapter failed! (0x30:0xffffffff:858)
    NVRM: rm_init_adapter(0) failed
Such problems are typically beyond the control of the NVIDIA driver, which relies on proper cooperation of ACPI and the System BIOS to retrieve important information about the GPU, including the Video BIOS.
| OpenGL applications are running slowly
| The application is probably using a different library that still remains on your system, rather than the NVIDIA supplied OpenGL library. See Chapter 5, Listing of Installed Components for details.
| There are problems running Quake2.
| Quake2 requires some minor setup to get it going. First, in the Quake2 directory, the install creates a symlink called `libGL.so` that points at `libMesaGL.so`. This symlink should be removed or renamed. Second, in order to run Quake2 in OpenGL mode, you must type
        % quake2 +set vid_ref glx +set gl_driver libGL.so
Quake2 does not seem to support any kind of full-screen mode, but you can run your X server at the same resolution as Quake2 to emulate full-screen mode.
| X takes a long time to start (possibly several minutes).
| Most of the X startup delay problems we have found are caused by incorrect data in video BIOSes about what display devices are possibly connected or what i2c port should be used for detection. You can work around these problems with the X config option `IgnoreDisplayDevices` (see the description in Appendix B, X Config Options).
| Fonts are incorrectly sized after installing the NVIDIA driver.
| Incorrectly sized fonts are generally caused by incorrect DPI (Dots Per Inch) information. You can check what X thinks the physical size of your monitor is, by running:
     % xdpyinfo | grep dimensions
This will report the size in pixels, and in millimeters. If these numbers are wrong, you can correct them by modifying the X server's DPI setting. See Appendix E, Dots Per Inch for details.
| Using GNOME configuration utilities, I am unable to get a resolution above 800x600.
| The installation of GNOME provided in operating systems such as Red Hat Enterprise Linux 4 contain several competing interfaces for specifying resolution:
        'System Settings' -> 'Display'
which will update the X configuration file, and
        'Applications' -> 'Preferences' -> 'Screen Resolution'
which will update the per-user screen resolution using the XRandR extension. Your desktop resolution will be limited to the smaller of the two settings. Be sure to check the setting of each.
| OpenGL applications don't work, and my X log file contains the error:
    (EE) NVIDIA(0): Unable to map device node /dev/zero with read and write
    (EE) NVIDIA(0):     privileges.  The GLX extension will be disabled on this
    (EE) NVIDIA(0):     X screen.  Please see the COMMON PROBLEMS section in the
    (EE) NVIDIA(0):     README for more information.
| The NVIDIA OpenGL driver must be able to map anonymous memory with read and write execute privileges in order to function correctly. The driver needs this ability to allocate aligned memory, which is used for certain optimizations. Currently, GLX cannot run without these optimizations.
| X doesn't start, and my log file contains a message like the following:
    (EE) NVIDIA(0): Failed to allocate primary buffer: failed to set CPU access
    (EE) NVIDIA(0):     for surface.  Please see Chapter 8: Common Problems in
    (EE) NVIDIA(0):     the README for troubleshooting suggestions.
| The NVIDIA X driver needs to be able to access the buffers it allocates from the CPU, but wasn't able to set up this access. This commonly fails if you're using a large virtual desktop size. Although your GPU may have enough onboard video memory for the buffer, the amount of usable memory may be limited if the IndirectMemoryAccess option is disabled, or if not enough address space was reserved for indirect memory access (this commonly occurs on 32-bit systems). If you're seeing this problem and are using a 32-bit operating system, it may be resolved by switching to a 64-bit operating system.
| My log file contains a message like the following:
    (WW) NVIDIA(GPU-0): Unable to enter interactive mode, because non-interactive
    (WW) NVIDIA(GPU-0): mode has been previously requested.  The most common
    (WW) NVIDIA(GPU-0): cause is that a GPU compute application is currently
    (WW) NVIDIA(GPU-0): running. Please see the README for details.
| This indicates that the X driver was not able to put the GPU in interactive mode, because another program has requested non-interactive mode. The GPU watchdog will not run, and long-running GPU compute programs may cause the X server and OpenGL programs to hang. If you intend to run long-running GPU compute programs, set the Interactive option to "off" to disable interactive mode.

### 8.1. Interaction with the Nouveau Driver
| What is Nouveau, and why do I need to disable it?
| Nouveau is a display driver for NVIDIA GPUs, developed as an open-source project through reverse-engineering of the NVIDIA driver. It ships with many current Linux distributions as the default display driver for NVIDIA hardware. It is not developed or supported by NVIDIA, and is not related to the NVIDIA driver, other than the fact that both Nouveau and the NVIDIA driver are capable of driving NVIDIA GPUs. Only one driver can control a GPU at a time, so if a GPU is being driven by the Nouveau driver, Nouveau must be disabled before installing the NVIDIA driver. Nouveau performs modesets in the kernel. This can make disabling Nouveau difficult, as the kernel modeset is used to display a framebuffer console, which means that Nouveau will be in use even if X is not running. As long as Nouveau is in use, its kernel module cannot be unloaded, which will prevent the NVIDIA kernel module from loading. It is therefore important to make sure that Nouveau's kernel modesetting is disabled before installing the NVIDIA driver.
| How do I prevent Nouveau from loading and performing a kernel modeset?
| A simple way to prevent Nouveau from loading and performing a kernel modeset is to add configuration directives for the module loader to a file in `/etc/modprobe.d/`. These configuration directives can technically be added to any file in `/etc/modprobe.d/`, but many of the existing files in that directory are provided and maintained by your distributor, which may from time to time provide updated configuration files which could conflict with your changes. Therefore, it is recommended to create a new file, for example, `/etc/modprobe.d/disable-nouveau.conf`, rather than editing one of the existing files, such as the popular `/etc/modprobe.d/blacklist.conf`. Note that some module loaders will only look for configuration directives in files whose names end with `.conf`, so if you are creating a new file, make sure its name ends with `.conf`. Whether you choose to create a new file or edit an existing one, the following two lines will need to be added:
    blacklist nouveau
    options nouveau modeset=0
The first line will prevent Nouveau's kernel module from loading automatically at boot. It will not prevent manual loading of the module, and it will not prevent the X server from loading the kernel module; see "How do I prevent the X server from loading Nouveau?" below. The second line will prevent Nouveau from doing a kernel modeset. Without the kernel modeset, it is possible to unload Nouveau's kernel module, in the event that it is accidentally or intentionally loaded. You will need to reboot your system after adding these configuration directives in order for them to take effect. If nvidia-installer detects Nouveau is in use by the system, it will offer to create such a modprobe configuration file to disable Nouveau.
| What if my initial ramdisk image contains Nouveau?
| Some distributions, particularly recent Red Hat/Fedora distributions, include Nouveau in an initial ramdisk image (henceforth referred to as "initrd" in this document, and sometimes also known as "initramfs"), so that Nouveau's kernel modeset can take place as early as possible in the boot process. This poses an additional challenge to those who wish to prevent the modeset from occurring, as the modeset will occur while the system is executing within the initrd, before the directives in `/etc/modprobe.d` are processed. If you have an initrd which loads the Nouveau driver, you will additionally need to ensure that Nouveau is disabled in the initrd. If your initrd understands the `rdblacklist` parameter, you can add the option `rdblacklist=nouveau` to your kernel's boot parameters. This should be done in your bootloader's configuration file(s), so that the option gets passed to your kernel every time the system is booted. Please consult your distribution's documentation on how to configure your bootloader, as different distributions use different configuration files. An alternative is to rebuild your initrd without Nouveau. If you choose this option instead of configuring your bootloader, please consult your distribution's documentation on how to rebuild the initrd, as different distributions have different tools for building and modifying the initrd.
| How do I prevent the X server from loading Nouveau?
| Blacklisting Nouveau will only prevent it from being loaded automatically at boot. If an X server is started as part of the normal boot process, and that X server uses the Nouveau X driver, then the Nouveau kernel module will still be loaded. Should this happen, you will be able to unload Nouveau with `modprobe -r nouveau` after stopping the X server, as long as you have taken care to prevent it from doing a kernel modeset; however, it is probably better to just make sure that X does not load Nouveau in the first place. If your system is not configured to start an X server at boot, then you can simply run the NVIDIA driver installer after rebooting. Otherwise, the easiest thing to do is to edit your X server's configuration file so that your X server uses a non-modesetting driver that is compatible with your card, such as the `vesa` driver. You can then stop X and and install the driver as usual. Please consult your X server's documentation to determine where your X server configuration file is located.

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